Frequently Asked Questions

Installing Doonkly is simple:

1. Visit the Chrome Web Store
2. Search for "Doonkly" or go directly to our installation page
3. Click "Add to Chrome"
4. Confirm the installation in the pop-up dialog
5. Pin the extension to your toolbar for easy access

Doonkly requires:

• Google Chrome browser version 88 or higher
• A stable internet connection
• A valid Doonkly account (free or paid)

Doonkly works on Windows, macOS, Linux, and ChromeOS.

Doonkly uses a credit-based system:

• 1 credit = Various AI-generated iteraction (for text-based queries)
• Image generation uses more credits based on complexity
• Credits never expire - use them anytime
• You can purchase additional credits at any time

We use Stripe to securely process all major credit cards (Visa, MasterCard, American Express). For your security, all payments are handled entirely by Stripe's PCI-compliant platform and are not processed on our own systems.

Due to the nature of our service, all sales are final, and we do not offer refunds. Doonkly is built on top of OpenAI's technology. We strongly encourage you to explore OpenAI's platforms directly through their free tiers and tools to understand the core technology that powers our environment before making a purchase. This will give you a clear expectation of its capabilities and limitations. Given this direct access to the underlying technology and our already low-cost pricing, we are unable to provide refunds once a purchase has been made.

Doonkly is powered by OpenAI's cutting-edge models:

• ChatGPT 4 and 5 for text generation and conversation
• DALL·E 3 for image generation
• We continuously integrate new models as they become available

This ensures you always have access to the most advanced AI capabilities.

Yes! Doonkly works on virtually any website. Simply click the Doonkly icon in your browser toolbar to activate the AI assistant on the current webpage. The assistant will have context from the page you're viewing to provide more relevant responses.

Some banking and highly secure websites may restrict extensions, but these are rare exceptions.

Privacy is our top priority:

• We use a stateless system - no conversation history is stored on our servers
• We don't sell or share your data with third parties
• All communications are encrypted end-to-end

For more details, please see our Privacy Policy.

If Doonkly isn't working on a particular site:

1. Refresh the webpage and try again
2. Ensure you're logged into your Doonkly account
3. Check that you have sufficient credits
4. Try disabling other extensions to check for conflicts

If the issue persists, please contact our support team with the website URL and a description of the problem.

If the Doonkly icon is missing from your toolbar:

1. Click the puzzle piece (Extensions) icon in Chrome
2. Find Doonkly in the list of extensions
3. Click the pin icon next to Doonkly to pin it to your toolbar

If Doonkly doesn't appear in the extensions list, you may need to reinstall it from the Chrome Web Store.

Common error messages and solutions:

• "Insufficient credits" - Purchase more credits or switch to a free plan
• "Network error" - Check your internet connection and try again
• "Content not allowed" - The website may block extensions; try a different site
• "API timeout" - The AI service may be experiencing high demand; try again in a few moments

If you continue experiencing errors, contact support with the exact error message.